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This is a non-refundable custom order.  Because custom and customized items are made just for you, they are not returnable. Customized items cannot be accepted for return for final color output not matching either the color displayed at the time the mockup was confirmed, or not matching other items ordered.
Any problems with items that may qualify for a redo or credit must be reported within 7 days of being received. This includes issues regarding design, misspelled names, missing items, or items with rips or tears. If there is an issue, we need to be notified right away to take care of it.


Turnaround Time

Our average processing time is 20-25 business day. Processing time is defined as the time from order confirmation to shipping date. Capra Sports is not responsible for delivery times. Delivery time is typically only 3 days, but there may be delays from Fedex, DHL and UPS. Processing time begins with design confirmation, size / number confirmation, and payment. If any of this stuff is missing, our turnaround time might be prolonged. We can produce uniforms and apparel as quickly as 3 weeks (15 business days) if there is a rush charge applied to your order. Depending on the order size, type of apparel, current production demand and other specifications, there might be factors that make our turnaround time longer for your order. While we understand how important it is to deliver your apparel on time, and we take every measure to fulfill this need, it is impossible for us to guarantee ontime delivery. For this reason, we do not offer refunds for orders that are late. In case of rush order, the rush fee will be refunded.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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